How to Return Walking or Running Shoes the Right Way

If you’ve ever bought a pair of walking or running shoes that just didn’t feel right, you’re not alone. Maybe they felt great in the store but gave you blisters during your first workout. Or maybe after a few miles on the treadmill, you realized they weren’t providing the support you need. Whatever the reason, returning shoes can feel like a hassle—but it doesn’t have to be. In this guide, we’ll walk you through everything you need to know to return your walking or running shoes the right way—without the stress. Whether you shopped online or in-store, these tips will save you time, money, and maybe even your feet.

Why Returning Shoes Can Be Tricky

Let’s face it—returning shoes isn’t as simple as it should be. Especially when it comes to walking and running shoes, once they’re worn, many people assume they’re stuck with them. But the truth is, lots of brands and stores offer flexible return policies, especially if the shoes have only been lightly used or there's a defect. Still, knowing how to handle returns the smart way can help you avoid frustration.

When Should You Consider Returning Your Shoes?

Sometimes it’s hard to tell if your shoes are a poor fit or if you just need more time to break them in. Here are signs it might be time to consider a return:

• Persistent discomfort: If your feet hurt even after a few short walks or runs, something isn’t right.
• Blisters or hot spots: Shoes shouldn’t cause painful rubbing or irritation—even new ones.
• Lack of support: Are your heels wobbling? Are you feeling arch pain? Your shoes might not be built for your gait.
• Early signs of wear and tear: If your soles are wearing down or stitching is coming loose after just a few uses, that’s a red flag.

Quick Tip:

Try walking or running indoors (on a treadmill or carpeted surface) before using your new shoes outdoors. Many return policies are stricter if the shoes show obvious signs of wear.

Things to Keep in Mind Before Making a Return

Here’s what to check before heading back to the store or mailing back a return:

• Know the return policy. Some retailers accept worn shoes within a 30–60 day window—especially athletic shoe brands that offer a trial period.
• Save the packaging. Always keep the original box and receipt. These can be crucial when processing a return.
• Keep your shoes clean. Wipe down the soles if you've taken them outdoors—it shows respect for store staff and makes return approval more likely.

How to Return Shoes Bought In-Store

Returning shoes to a physical store is usually straightforward. Here’s what to do:

1. Bring your receipt or proof of purchase. If you lost it, ask for a copy using your credit card info or loyalty account.
2. Have your original packaging. Most stores prefer you return items in their original box—even if it’s not required.
3. Explain the issue honestly. You don’t need to exaggerate—just explain how they felt or what went wrong.

Many athletic and outdoor stores understand how important proper footwear is, especially for runners and walkers. Don’t be afraid to speak up.

How to Return Shoes Purchased Online

Returning shoes online can be a little more involved, but no worries—we’ve got you. Follow these steps:

1. Check the return window. Most online retailers have 30-day return policies, but it can vary. Start the process sooner than later.
2. Use the return portal. Many websites have an easy step-by-step return form. Follow instructions for printing your return label.
3. Pack the shoes properly. Return them in the original box, and place that inside a shipping container. Don’t tape the shoebox itself.
4. Track your shipment. Keep the tracking number after dropping the package off. This helps prevent any issues if the return gets delayed or lost.

Example:

Let’s say you ordered a pair of running shoes from a big online retailer. You try them indoors for a few jogs around the house, but they’re just not right. Based on the return policy, you package them up—keeping them clean, unused outdoors, and include the receipt. You follow the return instructions, and two weeks later, your refund hits your account. Stress-free, right?

Shoe Brands That Offer Risk-Free Trials

Did you know some companies let you test-drive your shoes? Here are a few brands that offer generous testing or return periods:

• Brooks: 90-day run trial period—return even if worn.
• New Balance: Return within 45 days, no questions asked.
• ASICS: 90-day wear test for certain models.
• HOKA: 30-day trial—yes, you can use the shoes during that time.

This is a great way to find the perfect fit without being stuck if they don’t work out.

Tips to Avoid Returns in the First Place

While returns are sometimes necessary, a thoughtful purchase can go a long way in preventing them. Here’s how you can shop smarter:

• Get fitted: Visit a local running store and let a pro analyze your gait or arch type.
• Read reviews: Learn from others who’ve bought the shoe, especially if you have similar foot issues.
• Try them on at home: Wear them indoors around the house for a few days before committing.

Bottom Line: You Have Options

Returning walking or running shoes doesn’t have to be frustrating or complicated. With a little preparation and awareness of the store’s policy, you can confidently return shoes that don’t work for you. Let’s be real—your feet do a lot for you. They deserve the right fit. Next time you're buying new walking or running shoes, remember these tips. It could save you money, time, and a whole lot of sore feet.

Have you ever had to return shoes after finding out they weren’t the right fit? What did you learn from the experience?

Drop your thoughts in the comments—we’d love to hear from you!

Tags:

Running Shoes, Walking Shoes, How to Return Shoes, Shoe Return Policy, Shoe Buying Tips, Footwear Returns, Running Gear Tips, Fitness Footwear, Return Worn Shoes, Shoe Shopping Guide